I give 4 stars overall. For sales and processing the order I give 5 stars. For the delivery of the car I give 4 stars. This is because the car was not as clean as I would expect it to be and the hand over was poor.
I do not blame the driver as he said to me "I do not know much about this model because I deliver so may different cars".
Excellent service and aftercare too! I cannot fault the service provided by Andrew and his team at Alternative Route Leasing - Andrew was so helpful from the very beginning, researching a number of different vehicles, before sourcing the right one for me, within the price range I was hoping to achieve.
He was really informative and gave sound advice and even drove over to my house the the documents to sign, so that I didn't have to make the trip out! The service throughout was brilliant and even once the car was ordered, I was kept up to date and given options for delivery, to suit me.
I couldn't recommend Andrew and Neil enough to anyone looking to lease a car - no matter what the budget or car, they are fantastic at sourcing the perfect one.
A good service and they do all the menial work for you.
Smooth transaction. Very professional.
As usual, excellent service from the staff at Alternative Route. This must have been the 50th vehicle we have had from them over the years and we still keep going back to them both on price and support.
Very good service, extremely helpful in all areas.
Friendly and particularly efficient service on top of a great deal!
Excellent service with highly knowledgeable staff who do their utmost to get the deal for you at the right price. Have worked with Emma now for over 12 years and can't recommend her enough.
A first class professional company whose deals are very comptitive and their communcation throughout the whole process was excellent.
Excellent overall service!
Very quick and good service from Ryan Grundy. Thank you from Christian W.
Fantastic service and delivery earlier than expected.
A great experience, excellent service and a great car.
Look forward to my next leasing plan. A professional, personal and informative service from the outset. They understood my requirements and my need for regular updates and were efficient with providing extremely useful and necessary guidance.
Excellent adviser, nothing is too much trouble for [Andrew] and goes above and beyond to help.
A very swift and personal service. I would recommend ARL to anyone.
I have found the service exceptional, always kept up-to-date with delivery times. Would highly recommend.
You won't be disappointed! Amazing service all round! Ryan and the team are absolutely outstanding.
Really happy with a professional yet personable service.
I had the pleasure of dealing with Joe Crabtree in helping me acquire my AMG A35, Joe was outstanding in his manner and helpfulness, Alternative Route customer services also recommended an insurance broker that beat any other quote I could get...it's not the first time I have use Alternative Route and certainly won't be the last.
Brilliant service from start to delivery of car.
Easy and competitive. Great attentive service :)
I have been dealing with Emma for the last eights years. She’s very polite and professional and more importantly gets the you the best deal that money can buy. She is true a credit to her employers alternative route finance. I would high recommend Emma at alternative route.
I have used Alternative Route twice now as they provide a fantastic service. Staff are really professional and knowledgable in relation to vehicles and finance options. Would recommend their services.